Terms & Conditions

Last updated: October 11, 2026 · Version 2.0

1. The agreement

These Terms are a contract between you and POCAD Remodeling Inc. ("POCAD", "we"), Florida Document No. P23000021686, 1030 NW 9 Ave, Fort Lauderdale, FL 33311. They apply to pocadair.com, the POCAD apps and every POCAD portal, and to the HVAC services we provide. Our Privacy Policy explains how we handle your information.

The POCAD Platform, the POCAD apps and ClimaScore™ are owned by Zul Spot LLC and licensed to POCAD. Zul Spot may enforce section 13 (intellectual property) directly.

Some parts have extra rules in this document: memberships (section 4), the Shop (section 5), the POCAD Rewards Network (section 6), and the Partner Program (section 7). A signed written contract for a specific job controls over these Terms where the two differ.

How you accept: by creating an account, booking a visit, accepting a quote, buying, or joining a program. We record the date, version and IP address of your acceptance.

2. Eligibility and accounts

• You must be at least 18 and able to enter a contract. Business accounts must be opened by someone authorized to bind the business.
• Give accurate information and keep it current. Keep your password and sign-in codes private; you are responsible for activity on your account. Tell us right away at contact@pocadair.com if you think your account was used without permission.
• Client accounts require a verified email and may require POCAD to confirm the property address before some features open.
• When we confirm a visit you booked online without an account, we create a free client account for you and send a link to set your password.
• You can delete your client account in the app at any time (Privacy Policy, section 9). Deleting it cancels any membership.
• We may suspend or close accounts that break these Terms, put others at risk, or are used for fraud. We will tell you why unless the law or safety prevents it.

Household members

The account owner can invite up to 3 people to share their home. The owner decides whether each member may book visits or approve quotes. A quote approved by a member with approval permission binds the owner. Members cannot change the membership or delete the account. The owner can remove a member at any time, and can transfer ownership of the home to a member with the account password.

3. HVAC services

POCAD performs HVAC design, installation, replacement, ductwork, diagnostics, repair and maintenance for homes and businesses in Broward, Miami-Dade and Palm Beach Counties, Florida. Outside these counties you can join our waitlist.

3.1 Booking and visits

• Book online, in the app or by phone, at least 24 hours ahead. We confirm the time with you.
• A diagnostic or inspection visit has a fee (currently $85) unless your membership or plan includes it.
• To reschedule or cancel, tell us at least 24 hours before the visit in the app or by phone.
• You must give safe access to the equipment, attic and work area; have power and water on; secure pets; and tell us about known hazards (mold, asbestos, gas, electrical problems). If we cannot work because of access or safety, we may charge for the trip.

3.2 Quotes

• Quotes are valid for 30 days from the issue date.
• Prices are based on the conditions we inspected. If we find hidden conditions or you ask for changes, we will give you a written change (in the app or on paper) before doing extra work.
• Verbal instructions are not binding until confirmed in writing.

3.3 Accepting a quote electronically

When you tap Accept on a quote in the app or through a quote link, you sign it electronically and authorize POCAD to schedule and prepare the work. You agree that this electronic acceptance has the same effect as a handwritten signature under the federal E-SIGN Act and the Florida Uniform Electronic Transaction Act. We record the date, time and IP address. You can ask for a paper copy at any time.

3.4 Payment

Once equipment has been ordered for your job, the deposit is non-refundable to the extent of equipment and work already committed. POCAD does not charge late fees. Florida's Construction Lien Law gives contractors and suppliers who are not paid a right to file a lien on the property.

3.5 Permits and codes

We follow the Florida Building Code, EPA Section 608 refrigerant rules and OSHA safety standards. When a permit is required, the quote says who obtains it and who pays the fee. Schedules can move because of weather, inspections, permits or supply delays.

3.6 Warranties

• Labor on installations: 18 months from substantial completion. Every POCAD installation includes two free Labor Warranty Visits, about 6 and 12 months after install. We create them automatically and our office sets the day with you.
• Labor on repairs: 60 days from completion of the repair.
• Equipment and parts: the manufacturer's warranty. Some manufacturers require registration and regular maintenance; we can register for you on request.
• Warranties do not cover damage from misuse, power surges, storms, flooding, lack of maintenance, or work or alterations by others, and they apply once the job is paid in full.
• To make a claim, message us in the app or call (754) 317-1764. Our sole obligation under a labor warranty is to repair the defective work or, if we cannot, refund the labor charged for it.

3.7 Subcontractors

We may use licensed and insured subcontractors under our supervision. For 12 months after your job, please do not hire a POCAD subcontractor directly for related work without telling us.

4. Memberships, ClimaScore™ and AI features

4.1 Client memberships

Annual prices, when offered, are shown at checkout. Each plan's benefits are listed in the app before you subscribe. Comfort Shield and Elite include 6 filters per system delivered every 6 months. Additional systems on the same plan get 20% off. Prices do not include sales tax where it applies.

• Automatic renewal. Paid plans renew automatically every month or year, charged to your card through Stripe, until you cancel. We will remind you before an annual renewal.
• Cancel anytime in the app (Membership → Cancel). Your benefits continue until the end of the period you paid for; no further charges are made.
• Refunds. Fees for a period that has started are not refunded, except where the law requires or we made a billing error.
• Failed payments. If a renewal fails, we keep your benefits for a short grace period while Stripe retries. If it still fails, the plan ends.
• Free period with installation. If an installation includes free membership time, you can add a card to continue; billing starts only when the free period ends.
• Price changes apply at your next renewal, with at least 30 days' notice.
• Benefits are tied to the home and systems on the plan and cannot be transferred, except with an ownership transfer inside the household.

4.2 ClimaScore™

ClimaScore is an informational index of your system's condition, calculated from technician inspections and system data. It is not a warranty, an insurance product, a guarantee of performance or lifespan, or a substitute for a professional inspection.

4.3 AI features

The AI HVAC Companion, the ClimaScore page assistant and automatic reading of nameplate photos and payment receipts use artificial intelligence. AI answers can be wrong. They are general information, not a diagnosis or professional advice. Never rely on AI for safety decisions (gas smell, burning smell, sparks, water near electrical parts): turn the system off and call us or 911. Question limits depend on your plan (section 4.1) and may change. Do not put card numbers, bank details or health information in AI chats.

5. POCAD Shop and Filter Plan

5.1 Buying

• Anyone can browse; you need a free POCAD account to see most prices and to buy. Members and partners may see lower prices.
• Prices are in U.S. dollars. Sales tax is calculated by Stripe and added at checkout. Payment is by card through Stripe. PRN members may use reward points (section 6).
• Your order is confirmed when payment succeeds. If an item becomes unavailable or was priced in error, we will tell you and refund it.

5.2 Delivery

• Bring at my next visit (free): we bring the item to your next scheduled visit, or create a visit if none is booked.
• Ship to my door: a flat shipping fee, free above the amount shown at checkout. U.S. addresses only. Items may ship directly from our supplier.
• Items marked Installation included are always brought and installed by a POCAD technician at a visit.

5.3 Returns and refunds

• Unopened items in their sealed original packaging can be returned within 15 days of delivery for a refund to your card. We do not accept returns of opened items (open box).
• Used filters, opened consumables (tablets, scent refills) and installed items cannot be returned, but defective items are replaced or refunded under the manufacturer's warranty.
• To start a return, tap Request a return on the order in My Orders, or message us in the app. Refunds reach your card in 5–10 business days after we approve them.

5.4 Filter Plan

• Available only for homes in Broward, Miami-Dade and Palm Beach Counties.
• One payment buys 6 filters in your system's size, delivered by POCAD for the next 6 months. We install the first one and include a free diagnosis of your system at the delivery visit. The free diagnosis is a promotion and may end for new plans.
• The plan does not renew automatically. About 5 months in, we remind you so you can buy the next one.
• You can cancel for a full refund until the filters are delivered. After delivery the plan cannot be cancelled.
• Change your filters every month for best results.

6. POCAD Rewards Network (PRN)

The PRN rewards approved members for referring people who become POCAD clients. Joining requires a POCAD account, a verified phone number, acceptance of these Terms, and POCAD's approval. Household members cannot join.

6.1 How rewards work

• You earn a percentage of POCAD's net profit (amount paid minus the job's costs) on every paid project of each client you referred, including the first. If a project has no net profit, there is no reward. POCAD calculates net profit from its records, and its calculation is final.
• A client is credited to the first member whose link or code they used, for as long as they remain a client. POCAD may correct the credit if it was assigned in error.

• Referring a partner earns 3% of POCAD's net profit on each of that partner's fully paid jobs, rising to 5% once POCAD earns $50,000 net from that partner.
• If a member you referred earns a reward, you receive 2% of it as an override, taken from that member's reward.

6.2 Holds, reserve and clawback

• A new reward is held 15 days (released at once for Trusted members).
• 50% of each client-project reward is kept in reserve for 365 days, then released.
• If a project is refunded, unpaid or reversed, or a reward was earned through fraud or error, we take it back from your reserve first, then from your available balance.

6.3 Points, shopping and payouts

• Rewards are credited as points: 50 points = $1. New members receive 75 welcome points. Points do not expire and cannot be transferred or sold.
• Points can be used in the POCAD Shop on items not on promotion, at a 15% premium over the cash price. Points used for an order are not returned if the order is refunded.
• Points can be converted to cash with a 15% fee. Conversion is final.
• Cash is paid by Zelle only, minimum $50, after POCAD approves the request.
• You are responsible for taxes on rewards. Before your first withdrawal, upload IRS Form W-9 in PRN Settings; POCAD will issue tax forms when the law requires. Payouts are held until your W-9 is accepted.

6.4 Rules

• You are an independent participant, not an employee or agent of POCAD. Do not make promises about prices, results or warranties on POCAD's behalf.
• No self-referrals, fake accounts, spam, unsolicited texts or calls, misleading ads, or paid ads that bid on the POCAD name. When you share POCAD ads on your own social accounts, follow the platform's rules and disclose that you may earn a reward (FTC Endorsement Guides).
• You will see limited information about the people you refer (Privacy Policy, section 3). Use it only to follow up with them, and never share it.
• POCAD may change rewards, levels or rules with 30 days' notice in the app; rewards already earned are paid under the rules in effect when they were earned. POCAD may suspend or remove a member for breaking these rules and void rewards obtained by fraud.

7. Partner Program

The Partner Program is for property managers, short-term rental hosts, realtors, inspectors, HVAC contractors and general contractors. Each partner role is approved by POCAD.

7.1 Access to client homes

A partner sees a client's property, systems, projects, quotes and documents only after the client accepts the partner's request or POCAD approves it on the client's behalf. You confirm you have the owner's authority for any property you manage. Use client information only to serve that property; never copy, sell or market to it. Access ends when the client or POCAD removes it, or your role ends.

7.2 Partner plans

• Extra doors: $14.99 per door per month. Discounts do not apply to installations. Service credits expire 12 months after they are issued and can be transferred only to partners you referred.
• Founding-partner prices are kept for as long as the subscription stays active without a break.
• Paid plans renew automatically through Stripe. You can switch to Basic at any time; the paid plan ends immediately and fees already paid are not refunded.

7.3 Contractor plans (HVAC contractors)

• You may cancel within 3 business days of first subscribing for a full refund. After that, cancel with 30 days' notice through the billing portal; we refund the unused part of a prepaid annual term. Setup fees are not refundable after the 3 days.
• Only features shown as available at purchase are included; features marked "coming soon" are not.

7.4 Your clients' data (contractors)

• Your clients are yours. Client records you add on a paid contractor plan belong to you. POCAD stores and processes them only to run your tools, will not market to them, and will not show them to other partners.
• You are responsible for having a lawful basis to store their information, for giving them your own privacy notice, and for the content of quotes, agreements and messages sent in your name.
• Quotes and agreements you send are between you and your client. POCAD is not a party and is not responsible for your work.
• When you cancel, you can request an export of your client records within 45 days; after that we may delete them.

7.5 Your responsibilities

• You are an independent business, not POCAD's employee, agent or subcontractor, unless a separate written agreement says so.
• Keep the licenses and insurance the law requires for your work (including a Florida contractor license where needed) and provide proof when POCAD asks.
• Upload only genuine payment receipts and documents. False receipts end your account and may be reported.
• Partner project payments: by card through Stripe, or by Zelle with the receipt uploaded; Zelle payments count once POCAD verifies them.
• Do not solicit POCAD's own clients or technicians you met through the platform for 12 months after the contact.

7.6 Partner technicians

Partner Tech accounts are created by invitation from a contractor, who controls and can remove them. Technicians use client data only for the jobs assigned to them. The contractor is responsible for its technicians' conduct and work. Technicians are not POCAD staff.

8. Messages and consent

• By giving us your phone number and email, you agree to receive service messages about your account, visits, quotes, payments and security by email, WhatsApp, push and in-app message.
• News and offers. When you accept these Terms, you also agree to receive news and offers from POCAD by email and WhatsApp, unless you choose “Don’t send me offers” when you accept. You can stop at any time (see below); stopping never affects your account, visits or purchases. Frequency varies. Message and data rates may apply.
• Reply STOP to any WhatsApp message to stop, START to resume. Change channels and topics any time in Notification settings. Every marketing email has an unsubscribe link.
• You confirm the phone numbers you give us are yours or that you have permission to use them (including numbers for household members you invite).

9. Acceptable use

Do not: break the law; access accounts, portals or data you are not authorized for; probe, scrape or overload the platform; upload malware or other people's information without permission; impersonate anyone; post false reviews; or try to copy or reverse-engineer the platform or ClimaScore.

10. Your content and reviews

You keep ownership of photos, messages and documents you upload. You give POCAD permission to store and use them to provide the service. Testimonials you submit may be published by POCAD on its website and apps with your name and rating after we approve them; once published they are not edited. You can ask us to take your testimonial down.

11. Third-party services

Payments, financing, messaging and maps are provided by third parties (Stripe, Klarna, Affirm, Meta WhatsApp, Apple and others) under their own terms. We are not responsible for their services.

12. The POCAD apps (Apple)

The POCAD iOS apps are licensed to you for personal use on Apple devices you own or control. These Terms are between you and POCAD, not Apple. Apple has no obligation to support the apps and is not responsible for claims about them. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it.

13. Intellectual property

The POCAD Platform, the POCAD apps, ClimaScore™ (including its scoring method) and related software are owned by Zul Spot LLC; ClimaScore™ is a trademark of Zul Spot LLC. Website content, the POCAD name and logos belong to POCAD or its licensors. You receive only a limited, revocable right to use them as a customer, member or partner under these Terms.

14. Disclaimers and limitation of liability

• The website, apps, ClimaScore and AI features are provided "as is" and "as available". We do not promise they will be error-free or always available.
• We are not responsible for pre-existing or hidden conditions (structural, electrical, mold, ductwork inside walls) or for minor openings and touch-ups needed to do the work, which we will tell you about first.
• To the extent the law allows, POCAD and Zul Spot are not liable for indirect, incidental, special, consequential or punitive damages, or lost profits or data.
• Our total liability for any claim is limited to the amount you paid for the specific service, product or plan the claim is about (for free features, $100).
• Nothing in these Terms limits rights you have under Florida or federal consumer protection law that cannot be waived.

15. Indemnity

You agree to cover POCAD's reasonable costs from claims caused by your breach of these Terms, your misuse of the platform or installed equipment, or hazards you knew about and did not disclose. Partners, contractors and PRN members also cover claims arising from their own work, ads or messages.

16. Events beyond our control

We are not liable for delays caused by hurricanes and storms, floods, fire, power or internet outages, supplier shortages, labor disputes, government actions or similar events.

17. Disputes

Florida law governs these Terms. Before filing a claim, contact us so we can try to resolve it; if we cannot within 30 days, either side may request mediation in Broward County, Florida. If mediation fails, claims go to the state courts in Broward County, Florida, except that either side may use small claims court. The winning party may recover reasonable attorney's fees and costs.

18. Changes to these Terms

We may update these Terms. For important changes we will update the date at the top, notify you in the app or by email at least 30 days ahead, and ask you to accept the new version at your next sign-in. Changes do not apply to quotes already accepted or rewards already earned.

19. General

If any part of these Terms is unenforceable, the rest still applies. Our failure to enforce a term is not a waiver. You may not transfer your account or these Terms without our consent. These Terms, the Privacy Policy and any signed job contract are the entire agreement between us.

20. Contact

POCAD Remodeling Inc. · 1030 NW 9 Ave, Fort Lauderdale, FL 33311 · Mailing: 2929 SW 20 St, Fort Lauderdale, FL 33317 · contact@pocadair.com · (754) 317-1764 · pocadair.com