Privacy Policy

1) Introduction

POCAD Remodeling Inc. (“POCAD,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit pocadair.com or engage our Complete Heating & Air Conditioning Services.

2) Information We Collect

We collect only what we need to provide and improve our services.

• Information You Provide: name, address, email, phone; service details (property info, equipment model, scheduling preferences); limited billing information processed via trusted payment providers (we do not store full card numbers).
• Information Collected Automatically: IP address, general location, browser/device data, pages visited, and time on site. We use cookies and analytics solely to improve performance and user experience.

3) How We Use Information

• Provide, schedule, and complete requested services
• Respond to inquiries and prepare estimates
• Process payments and send invoices/receipts
• Send confirmations, reminders, and essential service updates
• Improve our website, communications, and customer support
• Comply with laws, licensing, and code requirements

We do not sell, rent, or trade your personal information.

4) Data Security

We use administrative, technical, and physical safeguards to protect your data (secure email, restricted access, routine updates). However, no system is 100% secure; by using our site, you acknowledge this inherent risk.

5) Sharing & Disclosure

• Service Partners: licensed subcontractors, delivery services, and suppliers as necessary to complete your project
• Legal Compliance: when required by law, regulation, subpoena, or court order
• Business Transfers: as part of a merger, acquisition, or asset sale

Third parties handling data must keep it confidential and use it only for the agreed purpose.

6) Data Retention

We retain personal information only as long as necessary for service delivery, recordkeeping, and legal/tax obligations. When no longer needed, data is securely deleted or anonymized.

7) Cookies & Analytics

We may use cookies and similar technologies for functionality and traffic analysis. You can control cookies via your browser settings; some features may not work properly if cookies are disabled.

8) Your Rights & Choices

• Request access to the personal data we hold about you
• Request corrections or deletion of inaccurate information
• Opt out of non-essential marketing communications

To exercise these rights, contact us at contact@pocadair.com or (754) 215-1787.

9) Third-Party Links

Our site may link to third-party websites (manufacturers, payment processors, etc.). We are not responsible for their content or privacy practices. Review their policies before providing information.

10) Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided data, contact us so we can delete it.

11) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date. Continued use of the site or services after updates constitutes acceptance.